Frequently Asked Questions

Last Updated: February 2024

are my items authentic?

Say Yes By OMI guarantees that all of our items are 100% authentic, unless otherwise noted. We stand behind this guarantee and will offer you a full refund on any item found to not be completely authentic.

are your photographs of the actual item?

Yes, all photos are of the actual item.

i don’t know my size.  what do i do?

Please refer to our Sizing Guide for tips on how to measure your ring/bracelet size. You can also stop into a local jeweler to have your wrist/finger sized, or visit our NYC showroom at 10 W 46th St, 6th Floor, where our staff will be happy to assist you.

what if i’m still not sure of my size?

We offer free sizing services. Just contact our support team and we’ll be happy to assist. We also offer hassle free returns and exchanges, so you can rest easy knowing you’ll be taken care of until you’re satisfied.

does my purchase come with a warranty?

All jewelry is covered for one year against defects in manufacturing and loose gemstones.

how do i cancel my order?

Contact our support team, who will be happy to assist you.

do you have a physical store?

Our showroom located at 10 W 46th St on the 6th Floor in New York City is generally open Monday - Friday, 10AM - 6PM EST. Contact us if you would like to make an appointment!